Customer Contact Centre

The Customer Contact Centre is the first point of contact for many customers who have a question or problem to be solved. Whether it be financial products or services, our Customer Contact Centre staff will find the right solution for our customers’ needs.

Work in the best team

Of course, customer satisfaction is the most important measure of success for any Customer Contact Centre. But it’s also important to benchmark our performance against other contact centres, which is why we make a point of entering the CRM (customer relationship management) Contact Centre Awards.

At the 2008 Awards, our Customer Contact Centre was the winner of the Supreme Diamond Award for customer service for 50+ seats across all industries, and took out the banking industry award – the fifth straight year we’ve won this award, and something that has never been achieved before by anyone in the history of the awards. The BNZ Customer Contact Centre also took out the top spot in one other category, second place in another, and achieved a top three placing in the Inbound Insurance category, a great result considering it’s the first time BNZ Insurance has entered this category.

If you’d like to work with people who are proud to consistently be the best in their field, read on. BNZ’s Customer Care Centre is a great place to start a banking career because not only will you build great relationships with people on other teams, but you’ll also get an insight into the way the rest of the bank works. You can find out more about what a Contact Centre Banking Advisor does here.

Be trained by the best

With an average of 10,000 calls a day, it’s a fast-paced 24/7 service environment, so we provide extensive training to ensure our top position is not only maintained but improved upon wherever possible. And don’t forget that there are always incentives and rewards for sales excellence – the sky’s the limit!

Work in the best environment